Certificate in Business Etiquette - Online CPD Accredited Training Course

Certificate in Business Etiquette - Online CPD Accredited Training Course

Having business etiquette is an important factor when working within or alongside another business. It is somewhat classified a basic skill, yet extremely important in the world of business.

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Course accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Course aims

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

• You met someone important and had no idea what to say or do?
• You spilled soup all over yourself at an important business event?
• You showed up at an important meeting under or overdressed?

Let's face it, we've all had those embarrassing etiquette gaffes. Our business etiquette workshop will help your participants look and sound their best no matter what the situation.

Course objectives

The objectives of this business etiquette online course are to:

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names.
• Identify the 3 steps in giving a handshake.
• Enumerate the four levels of conversation and provide an example for each.
• Understand place settings, napkin etiquette and basic table manners.
• Understand the meaning of colors in dressing for success.
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

What’s covered in this course?

This business etiquette eLearning course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Etiquette

• Etiquette Defined
• The Importance of Business Etiquette

Module Three: Networking for Success

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

Module Four: The Meet and Greet

• The Three-Step Process
• The Four Levels of Conversation

Module Five: The Dining in Style

• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions

Module Six: Eating Out

• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

Module Seven: Business Email Etiquette

• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips

Module Eight: Telephone Etiquette

• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell phone Do’s and Don’ts

Module Nine: The Written Letter

• Thank You Notes
• Formal Letters
• Informal Letters

Module Ten: Dressing for Success

• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear

Module Eleven: International Etiquette

• General Rules
• Important Points
• Preparation Tips

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

What is business etiquette?

"Business etiquette is a set of manners that is accepted or required in a profession. Often upheld by custom, it is enforced by the members of an organization. Those who violate business etiquette are considered offensive. The penalty for such behavior frequently lies in the disapproval of other organization members"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

1. Easy to follow and understand
2. Only 4 to 6 hours recommended study time
3. 1 year access to course & learning materials
4. Access your course anytime, anywhere & on any device
5. Complete course on desktop computer, laptop, tablet or smartphone
6. Additional references and downloadable materials available

Certificate in Business Etiquette - Online CPD Accredited Training Course

Our leadership, management and soft skills e-learning courses are suitable for those looking to improve their skills and advance their career.

Access to desktop, laptop, tablet or smartphone device.

Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6

All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements

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